FAQ's

✦ When will my order be shipped? 

Orders generally take 2-5 weeks. For larger bulk orders (depending on quantity), it can be an additional week. Any listing that includes “RTS” are ready to ship next day. If needed by a certain date, please email me at contact@vividmelodies.com for assistance.

✦ Do you accept large orders for marching bands/groups?

Yes, I do! I also provide discounts for 10+ custom keychains and stickers. Please e-mail me at contact@vividmelodies.com first before placing the order. We will discuss pricing + shipping.

✦ Can I use your 'thank you' code on top of promotions and/or bulk orders?

Unfortunately, no. You will be getting a great deal when we discuss bulk pricing and most of the time, our bulk discounts are a better deal.

✦ Shipping

All orders are shipped through USPS Ground Advantage which take 2-5 business days to arrive. Orders that purchased the First Class Mail (no tracking) will take 5-8 business days and have no tracking number. Additionally, refunds are not eligible on the whole order and once I drop them off at the Post Office, it is in the hands of the carrier to finalize this delivery. No exceptions.

**Please ensure that the shipping address you provide is 100% accurate. Once the shipping label has been scanned at USPS, we are unable to offer voids or refunds. Orders cannot be rerouted after this point.

✦ What if I need my order sooner?

Please send me an email to let me know when you would need your order by. Orders must be placed 3 weeks in advance and if it's under that time, you will need to pay a $10 rushing fee that I will create for you. It must be paid in order to receive your order ASAP.

✦ Do you ship internationally?

Of course! Please be sure to check off which postage you would like at checkout under 'shipping'. International orders will take 7-21 business days to arrive to you and will be provided with a tracking number. If you need additional assistance, please send an email. 

✦ Payment 

I accept all major credit cards, including 4 easy installments for Shop Pay. Rest assured, your payment information is never stored and is securely protected.

✦ Returns & Exchanges

I want to make sure you are 100% happy with your order! If there was a mistake with your order, please e-mail me at contact@vividmelodies.com with order number in the subject line and a photo of the product. For a return or exchange, the item you received must be in the same condition as the item arrived to you and I will be able to send you a return label.

✦ Replacements - 'My item arrived broken', 'My item got lost in transit', 'May I get sent a new item as I lost it personally'

  • If your item arrived damaged, please contact me with your order number and an image of the damage.
  • If your package has been lost in transit, please contact me so I can assist you with a replacement order. 
  • If you lost your item(s) personally, we will not replace the order. I apologize for the inconvenience. 
✦ Price Adjustments/Match

At this time, we do not offer price adjustments/matches on all orders.

✦ Etc.
If you have a question that is not listed on here, please send me an email!