FAQ's
✦ When will my order be shipped?
Orders generally take 2-5 weeks. For larger bulk orders (depending on quantity), it can be an additional week. Any listing that includes “RTS” are ready to ship next day. If needed by a certain date, please email me at contact@vividmelodies.com for assistance.
✦ Do you accept large orders for marching bands/groups?
Yes, I do! I also provide discounts for 10+ custom keychains and stickers. Please e-mail me at contact@vividmelodies.com first before placing the order. We will discuss pricing + shipping.
✦ Can I use your 'thank you' code on top of promotions and/or bulk orders?
Unfortunately, no. You will be getting a great deal when we discuss bulk pricing and most of the time, our bulk discounts are a better deal.
✦ Shipping
All orders are shipped through USPS Ground Advantage which take 2-5 business days to arrive. Orders that purchased the sticker only shipping will take longer and have no tracking number. Refunds are not eligible on the whole order for those who purchased sticker only shipping and once I drop them off at the PO, it is in the hands of the carrier to finalize this delivery. No exceptions.
**PLEASE BE SURE THE ADDRESS YOU PUT IS 100% CORRECT. There are no voids and refunds after the shipping label has been scanned at USPS. The order cannot be rerouted and refund is on a case by case basis.
✦ What if I need my order sooner?
Please send me an email to let me know when you would need your order by. Orders must be placed 3 weeks in advance and if it's under that time, you will need to pay a $10 rushing fee that I will create for you. It must be paid in order to receive your order ASAP.
✦ Do you ship internationally?
Of course! Please be sure to check off which postage you would like at checkout under 'shipping'. International orders will take 7-21 business days to arrive to you and will be provided with a tracking number. If you need additional assistance, please send an email.
✦ Payment
I currently accept all major credit cards including 4 easy installments for Shop Pay. Your payment information is never stored and is safely protected.
✦ Returns & Exchanges
I want to make sure you are 100% happy with your order! If there was a mistake with your order, please e-mail me at contact@vividmelodies.com with order number in the subject line and a photo of the product. For a return or exchange, the item you received must be in the same condition as the item arrived to you and I will be able to send you a return label.
✦ Price Adjustments/Match
At this time, we do not offer price adjustments/matches on all orders.
✦ Etc.
If you have a question that is not listed on here, please send me an email :]